Returns & Exchanges
At Florastor, we want you to be completely satisfied with your fashion purchase. If you are not entirely happy with your order, we offer a 30-day return window for items in their original, unworn condition with all tags attached.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Package Your Items
Carefully place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.
Attach Shipping Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package, covering any previous delivery marks.
Ship and Track
Drop off your package at any authorized courier location; once received at our warehouse, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing